About FMG

FMG was established in 1986 in Huddersfield, and we remain one of the largest private employers in the town. Since then we have experienced substantial growth in our core Incident Management markets. Today, FMG is one of the UK’s only Incident Management and Roadside Services Specialists committed to reducing the frequency and impact of incidents. We deliver business-critical, 24-hour vehicle and driver support to Blue Chip customers, Leasing Providers, Motor Insurers, Brokers, MGAs, Highways England and several Police Forces.

Living Our Values

Our values are the guiding principles for everything we do, from engaging with our customers and supply partners to celebrating our colleagues’ successes. Our values define who we are, what we do, and how we do it.

Consistent Delivery to the Highest Standards

We have worked hard to achieve and maintain professional certifications, which are an integral and essential part of delivering market-leading services.

We are proud to hold the following British Standards Institute (BSI) Certifications:

Award Winning Service

Our people have a passion for delivering service excellence whilst managing highly complex incidents to the highest service standards. Whilst we continually monitor and measure our day-to-day performance to ensure it remains market-leading, it is always nice to receive external recognition from industry experts. In recent years we have achieved:

  • Fleet News Awards: Outstanding Customer Service - Winner (2018)
  • Sunday Times Best Companies: Top 100 Best Companies to Work For - Ranked (2018)
  • British Claims Awards: Outsourced Partner - Finalist (2019, 2020 & 2021)
  • UK Customer Service Excellence Awards: Customer Journey - Finalist (2019 & 2020)
  • Fleet News Awards: Fleet Supplier of the Year – Finalist (2020)
  • Insurance Times Claims Excellence Awards: Claims Management Team of the Year – Finalist (2021)
  • National Insurance Awards: Commercial Lines Insurer Claims Team of the Year – Finalist (2021)
  • Business Car Awards: Fleet Supplier of the Year - Winner (2021)