When I joined FMG in 2005 as a Customer Service Representative, I didn’t realise that this was my first step on a career ladder which would lead me to my first Director’s role at the age of 33. My early months as a CSR involved taking calls from drivers reporting vehicle incidents, which was great preparation for the roles which would follow. I enjoyed the role and seized every opportunity to learn as much as I could about our customers, our suppliers and our internal processes. Each day brought great satisfaction knowing I was in a position to directly help our customers
I was delighted to be offered a Team Leader position the following year. I enjoyed the ‘people’ side of the role, and took this opportunity to hone my skills in leading and coaching teams to bring out the best in them. I steadily progressed through a number of senior roles within the Service Centre, including a spell in our Learning & Development team before becoming Service Centre Manager in 2009. I enjoyed the fast pace of the Service Centre and took every opportunity to enhance the service we provide to customers. My role evolved, leading to a further promotion to Head of Fleet Incident Management (FIM) in 2012. This promotion resulted in more responsibility for larger headcounts, budgets and customer relationships, and the scope to help shape the strategy to deliver service improvements; I thrived on the challenge.
When I was appointed Operations Director in 2017, the scope of my role changed significantly, becoming far more externally focussed. Alongside my colleagues on the Board, I now take responsibility for the strategy, sustainability, competitiveness and success of the entire business. Every day is fast-paced and challenging and I wouldn’t have it any other way.
FMG is a very exciting place to work. When it comes to recruitment, FMG is passionate about recognising, supporting and rewarding those who wish to progress and release their full potential.