Fleet Solutions

FMG is the UK’s leading provider of fully outsourced Fleet Incident Management services. We are committed to reducing the total cost of fleet incidents whilst delivering an unrivalled customer experience. When incidents occur, we manage every single aspect on behalf of our customers, from First Notification of Loss to Risk Management, Telemetry, Rental, Vehicle Recovery, Non-Fault Hire and Legal Services; keeping drivers mobile throughout. Our expert teams use bespoke technology and ISO-certified systems to ensure speed and accuracy throughout the Incident Management process.

Keeping Drivers Safe and Vehicles Moving

When your business depends on your vehicles and drivers being out on the road, it’s vital that your fleet keeps moving, yet keeping it moving demands time, focus and resources, particularly when accidents happen.

Our fleet solution is designed to ensure your fleet vehicles are working for your business at all times. By combining state of the art technology with over three decades of expertise we have streamlined the end- to-end incident lifecycle, removing delay and controlling costs at every opportunity. The result is a simple, seamless, fast and efficient accident management service, an unrivalled customer journey and greater peace of mind.

24/7 Driver Support

When incidents occur within your fleet, our highly-skilled and dedicated claims handlers are available 24/7 to provide all the support your driver needs, from initial reporting to vehicle recovery and replacement vehicles, repair management, risk reduction services and a range of insurance solutions, all managed from our centre of excellence.

Ingenium, FMG’s in-house designed and managed platform, seamlessly drives all services and retains tight control over every time-critical process, all incident- related costs and every customer’s specific instructions.

Quality Repair and Downtime Management

Our UK-wide network of vehicle repairers offers a range of high-quality BS10125 certified repair options, including one-day SMART and mobile repair at the driver’s location, midi repairs through express repair pod solutions and traditional bodyshops. We also have the capability for EV and Tesla approved UK workshop repairs. All our solutions are designed to keep vehicle off road (VOR) time to an absolute minimum whilst reducing repair and replacement vehicle costs too. Drivers are kept mobile throughout with a suitable replacement vehicle.

Our in-house independent automotive engineers assess your vehicle’s damage, ratify the repairer’s estimates and keep a close eye on repair progress on your behalf, so you can be sure that the correct repairs are completed to a high-quality standard at the right price. They operate with delegated repair authority from major UK insurers to further reduce delay from the repair process.

FMG’s incident management portal puts you in control of your incident data, providing 24/7 access to real-time repair updates, vehicle images, costs and all case details.