Wessex Fleet turns to FMG for round the clock driver support
Publish date: 17/02/2020
Wessex Fleet has prioritised driver safety by investing in a unique round the clock accident management service which expands out of hours to include breakdown support.
The bespoke solution, provided by incident management expert FMG, includes 24/7/365 first notification of loss, roadside recovery and nationwide repair management to Wessex Fleet’s 1500 managed vehicles. Within the solution, there are a multitude of tailored components to meet the various needs of all Wessex Fleet partner clients.
The service has enabled Wessex Fleet to significantly enhance the level of service provided to its fleet drivers, ensuring they are fully supported in every eventuality and can access all services including tyre and glass replacement, with just one call to FMG at any time of day.
Simon Naylor, Director at Wessex Fleet said, “We endeavour at all times to create an environment where the customer’s experience is at the heart of everything we do. Our main objective was to protect the safety of our drivers by having expert support available outside of normal working hours. The FMG team work efficiently, they care for our drivers’ welfare and see every task through to a successful conclusion.”
To deliver the out of hours service, FMG works in partnership with a UK-wide network of vehicle repair and recovery operators, fixing all types of stricken vehicles at the roadside. When a roadside repair isn’t possible or safe, FMG arranges the recovery of the vehicle and driver, specific to each fleet’s requirements.
Dave Parry, Commercial Director at FMG said, “With 33 years’ experience in the incident management arena, we know that vehicle incidents and breakdowns often happen at the least opportune times and we are pleased to support Wessex Fleet in ensuring their drivers have access to all the support they need, when they need it. Truly tailoring our range of services in this way is the backbone of our business and core to our success in precisely meeting every customer’s individual business requirements.”
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About Wessex Fleet: Established in 2004, Wiltshire-based Wessex Fleet is a National Fleet Management Company offering customers online fleet management solutions, vehicle leasing and
corporate vehicle rental, including Fleet and Grey Fleet Management, Vehicle Rental and Driver Licence checks.
About FMG: FMG has 33 years’ experience providing specialist vehicle recovery and incident management services on behalf of major UK insurers, private blue chip companies and leasing providers. When incidents occur, they deliver cutting-edge, 24-hour vehicle and driver support. Services include incident management, specialist roadside assistance & recovery, repair management, risk management, third party intervention services and driver behaviour telemetry solutions.
For more information:
Please contact Donna Milligan, PR Executive at FMG:
E: donna.milligan@fmg.co.uk
T: 0844 243 8888