FMG appoints Verisk to Support Claims Assessment and Fraud Investigations in the UK
Publish date: 10/11/2026
FMG, a UK provider of motor claims and incident management services, has selected Verisk to support its counter-fraud and third-party claims handling processes. The arrangement provides FMG with intelligence that may help claims professionals assess reported circumstances, identify potential inconsistencies and determine whether further investigation is appropriate during the pre-litigation stage of a claim.
Verisk’s technology can provide valuable context during investigations when reported claim circumstances require further examination. The company’s number plate recognition (ANPR) intelligence capability helps insurers and claims organisations access additional information about when and where vehicle registrations have been captured across a network of participating locations in the UK. Use of the intelligence is limited to authorised purposes and in alignment with data protection, governance and security requirements. Any intelligence obtained is assessed by trained claims professionals alongside all other available information and does not independently determine the outcome of a claim.
For example, to support a claims professional during the claims process when a vehicle is reported as off the road, in storage or otherwise unusable, ANPR intelligence may indicate that its registration was captured at a participating location during the relevant period. The intelligence can help investigators assess whether available evidence is consistent with the circumstances reported during the claim. Where available, associated imagery may provide additional context about the vehicle at the time of capture. This information is one input into an investigation and does not replace professional judgement or consideration of the wider evidence.
FMG's Counter-Fraud Team uses the intelligence following an initial assessment of a claim. Searches are used for cases where additional information may support an investigation, inform an indemnity decision or help assess litigation risk. The intelligence supports, rather than replaces, claims professionals' assessment of the wider evidence available in each case. This targeted approach helps ensure investigative resources are focused on claims where additional intelligence may provide meaningful value.
Andrew Chandler, managing director, FMG, said: "The value goes beyond the technology itself; it is how we apply intelligence within our wider claims proposition. By bringing relevant data into the claims journey at the right time, we can give our teams greater insight into potential risk factors, support informed decision-making and help manage avoidable costs. This is another step in our strategy to combine technology, data and specialist expertise to support better-informed outcomes for our clients."
Neil Garrett, chief commercial officer, Verisk General Insurance UK & Ireland, said: "Claims teams often need additional context to determine whether reported circumstances align with the wider evidence available during an investigation. ANPR intelligence can provide another source of information, helping organisations assess potential inconsistencies earlier, focus resources effectively and make better-informed decisions throughout the claims lifecycle while aligning with data protection and governance requirements."
The use of Verisk's ANPR intelligence forms part of FMG's wider strategy to develop a more digitally connected and intelligence-led approach to third-party claims handling.