QBE extends claims management contract with FMG

QBE extends claims management contract with FMG

Publish date: 06/09/2021

QBE, one of the world’s top 20 insurance companies, has extended its motor claims management contract with FMG.

The extended contract will see FMG continue to provide an outsourced motor claims management solution for QBE’s substantial portfolio of UK motor fleet customers. The solution includes 24/7/365 first notification of loss, UK-wide mobile and network repair management services and a comprehensive suite of third party claims management services.

QBE has partnered with FMG since 2014, promoting strong collaboration to find new and innovative ways to reduce and mitigate claims costs. The provision of a third party claims management solution has resulted in average savings of £1,729 per captured claim in the past year alone, with FMG’s approved repair network repairing QBE’s clients’ vehicles in nearly half the time taken by non-approved repairers, and with an average cost saving of £680 per repair.

Peter Cox, Claims Category Manager at QBE said: “These impressive cost-savings are testament to the result of aligned and effective collaboration, powered by the latest technology and innovative thinking. QBE places huge importance on working with industry-leading influential partners who reflect our own exacting standards and FMG clearly understand and consistently demonstrate our customer-first approach to service. Service levels are treated as being dynamic, meaning we work together to identify how we can improve rather than achieve to further enhance the customer experience, clearly evident in our customer satisfaction scores. Extending our contract with FMG ensures they will continue to play a crucial role in supporting QBE to exceed our customers’ expectations with delivery of a market leading claims management solution and reduced cost-exposure.”

Dave Parry, Commercial Director at FMG said, “We have excellent levels of engagement with QBE, having worked closely with QBE’s senior team, their brokers and customers to align our strategic goals. Prioritising innovation is the key to securing mutual growth and we have seized new opportunities to invest in our proposition and proactively support QBE’s ambitious digital claims agenda. Last year we invested heavily in API links, a digitalisation project to upgrade systems integration with QBE. This has changed the way we interact and exchange data with QBE, creating a faster, more robust and future-proof solution to drive the most efficient resolution of claims and vehicle repairs. We share a joined commitment to ensuring an efficient and seamless customer experience lies at the heart of everything we do”.