FMG Senior Management Appointment

FMG Senior Management Appointment

Publish date: 26/07/2021

FMG has appointed Steve Ward to the role of Head of Client Relationships – Insurance Solutions. Steve has been a key member of the Account Management team since joining the business as Account Director 2 years ago, bringing with him a wealth of experience from his 22 years’ working within and across the Insurer space, with previous roles including National Sales Manager at Auto Windscreens and Business Development Director at EDAM Group. Steve will take up the new position with immediate effect.

The appointment follows a restructure of the Client Services Team over the last 12 months, aimed at providing greater support to Clients to enhance and enrich the overall experiences with the business. The refined structure provides a balanced framework to the differing markets the specialist incident management business services; Fleet Solutions, Insurer Solutions and Roadside Solutions, whilst demonstrating the ongoing investment in service excellence.

Commenting on the changes, Commercial Director Dave Parry said, ‘We recognise that the different markets we serve have different requirements, as such we have evolved the structure to have distinct teams for both Fleet Solutions and Insurer Solutions. (Our Roadside Solutions team already work in this format.) The teams work within a framework which utilises their market knowledge and expertise to support the client more readily. The appointment of one of our own rising stars to support this refined structure highlights the calibre of personnel we have attracted and continue to attract to our high-performing business, whilst recognising the significant contribution Steve has already made to the team.’

Dave Parry, continued, ‘The new structure harnesses the knowledge and experience of the Client Services team in a more optimised way, providing strong foundations for the provision of market leading account management. The team utilise data insight to drive efficiencies and improvements throughout the incident management process, ensuring effectiveness for our partners, their clients and ultimately the end customer.’

Commenting on his promotion, Steve Ward said, ‘I’m delighted to be promoted to the new role of Head of Client Relationships – Insurance Solutions. My promotion supports both continuity for our existing client base as well as bringing renewed focus and energy in the continuation of our significant growth in the insurer space. I look forward to continuing to work with many clients I work with today, building new relationships, and leading the Insurance Solutions team in our commitment to focus, drive and broaden our relationships across the insurer space’.