Manheim renews longstanding partnership with FMG
Publish date: 24/06/2025
Manheim, the vehicle remarketing operation of Cox Automotive, has renewed its decade long partnership with FMG for the provision of Incident Management services to cover both company cars and vehicles en-route to auction.
The contract delivers a full incident management solution, including 24/7 FNOL, repair management, vehicle rental and loss recovery. The bespoke solution also includes a range of ancillary services to control Manheim’s total incident costs.
James Balliger, Group Procurement Officer at Cox Automotive said, "Manheim plays a key role in supporting the UK used vehicle market, with over 320,000 vehicles passing through our auctions each year. Therefore, it is crucial that we get the right vehicles to the right places without delay. Our partnership with FMG is essential to the smooth running of our operation, so when incidents occur, we know our driver will receive all the support they need and every aspect of the repair and subsequent claim will be handled expertly and efficiently.”"
FMG's incident management solutions are powered by Ingenium, the incident management platform which intelligently triages incidents and triggers bespoke workflows to meet the specific needs of every customer.
Phil Jerome, Sales Director - Fleet at FMG said, "We’re delighted to support such a large and fast-moving operation with our flexible incident management services. From the outset we reengineered our FNOL system to efficiently accommodate the ever-changing vehicles on Manheim's fleet, and every aspect of that solution has been honed over the past decade to reduce vehicle off road times and control all incident related costs."