Insurer Solutions

FMG brings a refreshing simplicity to motor claims management, as the UK’s partner of choice for motor insurers, brokers and MGAs. We seamlessly deliver 24-hour expert claims management services spanning the entire motor claim lifecycle, with a key focus on reducing and mitigating the overall cost of motor claims and protecting the cost base of all parties.

When motor incidents occur, FMG provides policyholders with immediate access to all the driver and vehicle support they need. We combine and configure any or all services on a modular basis from our complete range which includes 24/7/365 first notification of loss, repair management, third party claims, loss recovery, total loss and dedicated broker solutions.

We deliver a simple, seamless and streamlined claims journey designed to remove cost, claims leakage and delay from the claim life cycle. Every aspect has been created in collaboration with insurers, brokers and policyholders and includes ease of access to best in class suppliers and instant online access to claim information, images and reserves.

Fleet Solutions

We’ve been keeping the UK’s largest fleets and leasing providers moving since 1986, managing incidents from start to finish and bringing a refreshing simplicity to the world of accident management.

When incidents occur, we manage every aspect from 24/7 online or telephone incident reporting to vehicle recovery and replacement vehicles, high-quality repair management and a range of insurance services including ULR and third party claims management.

Our loyal network of talented vehicle repair partners offer high quality BS10125 certified repair options, including EV and Tesla, designed to keep vehicle downtime to a minimum.

By combined state of the art technology with nearly four decades of incident expertise we’ve streamlined the post-incident lifecycle, removing delay and controlling costs at every opportunity. The result is a seamless, connected and efficient incident resolution for every fleet type.

• Log incidents online or by phone
• 24/7 driver and vehicle support
• Instant access to repair updates and claim data through our driver platform, FMG Connect

Risk Solutions

FMG’s advanced and intuitive risk management solution is designed to mitigate fleet risk and reduce incidents. Our intuitive driver risk portal, FMG Indicate, collects all the data created by each fleets own many and varied risk management tools, and consolidates and normalises that data to create one clear picture of the fleet and driver risk.

Once keys areas of risk have been established we offer a flexible range of solutions ranging from one single module, such as driver licence checks or driver training, to a full end-to-end risk management solution made up of individual modules.

FMG Risk solutions

• One clear picture of fleet risk: Summarises telematics data across categories including speeding, driver behaviour and fuel efficiency, to proactively reduce the likelihood of incidents
• Proactive training and compliance: Driver training and license checks can ensure fleets meet all legal and company compliance standards.
• All fleet variations: Covers all fleet types, including grey fleet, LCVs, HGVs, EVs and alternate-fuelled vehicles.
• Enhanced driver engagement: Fosters greater driver engagement and encourages proactive adherence to driver policies

Roadside Solutions

We provide a 24/7 rapid response when cars, vans and commercial vehicles require roadside recovery assistance. From live-lane breakdowns to full motorway closures, HGVs to EVs and everything in between, we repair and recover vehicles at the roadside in hours, out of hours, for any vehicle in any UK location

As the vehicle recovery partner of choice to the UK’ largest fleets, major insurance underwriters, UK police forces and National Highways, we resolve over 310,000 roadside recoveries per year, working in partnership with the UK’s highest quality vehicle recovery operators.

When a roadside fix isn’t possible, we recover the vehicle and arrange the onward travel of drivers, passengers and time-critical loads, and vehicle storage where required. When vehicles breakdown, we know exactly what’s needed to get you moving again, quickly and safely.

• 80% vehicles repaired at the roadside
• Recovery agent arrives on scene within 60 minutes average
• All vehicle types covered