A B O U T U S
Customer Service Representative – Fleet Incident Management
Part Time and Full Time Vacancies: Permanent Roles Available. Various shifts covering 08.00 to 20.00 Monday to Friday. There is also a requirement to work 1 in 6 Saturdays
FMG is one of the largest fleet and incident management specialists in the UK, working with a wide range of major corporate clients and insurance and leasing partners. We deliver industry leading service 24-hours-a-day, 365-days-a-year from our operations centre in Huddersfield.
The Fleet Incident Management (FIM) Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and our repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned, having challenging conversations with our repair network, at times tailoring processes to best fit the client and finding inventive solutions in order to ensure prompt settlement of our client’s claims.
Whether you have proven experience of handling motor claims or just the confidence that you will be able to represent FMG in an efficient and professional manner, then the role of Customer Service Representative within FMG’s Fleet Incident Management (FIM) Team could be for you.
Due to continued growth, we're seeking to expand our FIM Team and recruit a number of talented and ambitious individuals to help us manage our customer’s incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service.
You’ll ensure each incident is managed to a speedy and professional resolution by:
- Providing a warm and empathetic response to callers, whilst capturing claim details accurately.
- Liaising appropriately with customers, garages and car-hire companies.
- Identifying and escalating problems and queries outside of your area of responsibility to the Team Leader in a timely manner.
- Providing support and guidance to colleagues - sharing ideas and best practice.
Previous experience of working in a similar environment is not essential. However, as this role involves a significant amount of telephone and PC work, candidates are expected to be a confident user of both.
If you would like to progress your career with a successful, growing business, please send your CV and details to our HR Advisor, Matthew Lees, at firstname.lastname@example.org or contact him on 08442 438 554.
To find out more about FMG and some of our other roles, please refer to our website www.fmg.co.uk.