A B O U T U S
Customer Service Representative - Rapid Response: Police Recoveries
Full Time Vacancies: Various work patterns 06.00 to 22.00 Monday to Friday, with rotating weekend shift work
Salary: £14,500 to £17,700 per annum dependent upon experience + possible shift allowance of up to £3,000 per annum.
Please note that you must pass a ‘Non Police Personnel Vetting Level 2’ check to be eligible for the role. This level of check is comparable to an enhanced DBS (previously CRB). Failure to pass the ‘Non Police Personnel Vetting Level 2’ will result in the termination of your employment.
If you currently work in, or have experience of the motor industry, vehicle recovery or emergency services and you are seeking a fresh challenge as part of a vibrant, expanding business, then the role of Customer Service Representative within FMG’s Rapid Response Team, could be the one for you.
As the UK’s leading incident management and roadside services company, FMG works with a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. As a result we’ve acquired extensive experience of managing the most complex of recoveries, including police vehicles, HGV’s with dangerous chemicals and occasions where livestock transporters have been involved in incidents.
Due to continued business growth in these specialist areas, FMG’s Rapid Response Team is looking to recruit a number of people who will provide a comprehensive, 24x7 telephone support service to forces within our expanding Police Recovery Scheme.
The type of support provided is dependent upon the specific requirements of each incident. However in all cases the Customer Service Representatives (CSR’s) are the first point of contact for the Police reporting incidents to the control centre. No two incidents are ever the same, but the prime objective in all cases is to get the appropriate vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and subsequently manage the incident to a successful conclusion.
To succeed in this role you'll be a strong communicator with great decision making skills and a real team player. In addition, you'll have:
- An ability to quickly develop a rapport with police operatives and suppliers over the phone.
- A drive for excellent customer service.
- The sensitivity and professionalism to effectively manage pressurised situations.
Previous experience of working in a similar fast paced customer service environment is preferred but not essential. However, as this role involves a significant amount of telephone and PC work, candidates must be a confident user of both.