A B O U T U S
Motor Claims Image Engineer
Hours: Full Time (40 Hours per Week)
Salary: £28,000 per annum, dependent upon experience
Due to continued growth, we are seeking to expand our In-house Image Engineers Team with people with bodyshop experience – Panel Beaters, Painters and Mechanics – to assess damage and monitor the repair of our clients’ company vehicles. All you’ll need is extensive automotive experience, with the relevant qualifications, and a genuine desire to learn new skills and develop yourself. We have a proven track record of taking experienced bodyshop personnel and training them up to become successful, qualified Engineers.
Your role will be to authorise repair costs and methodology using industry data taking all aspects of the claim into consideration. You will take technical calls, produce inspection reports, and make total loss decisions whilst authorising supplementary estimates. You will engage with the network to develop a strong working relationship with maximum efficiency.
To ensure that all customers reporting an incident receive the very highest standards of customer service and that each vehicle incident is managed to a speedy and professional resolution.
- Authorise repairs using agreed repair methodology, ensuring that the safety of the driver and quality of the repair carried out are of highest priority.
- Ensure a full audit trail is available for all work carried out. This will include images of all work authorised and detailed notes recorded in the case log for any delays or issues.
- Prioritise all repair costs where the vehicle is off the road, and then in date order.
- Take calls on the Technical Helpdesk line, answering repairer and customer queries.
- Make decisions on potential total loss vehicles based on all case information.
- Understand the services provided to our clients, and what is and isn’t covered.
- Understand the Approved Repairer Agreement; understand what is expected of a repairer and what they have agreed to.
- Review query invoices for authorised repairs. Ensuring that the Operating Procedures are followed at all times.
- Monitor and authorise Supplementary estimates for authorised work.
- Obtain vehicle valuations
For further information about FMG please call Matthew Lees, HR Advisor on 08442 438 554 or alternatively refer to our website www.fmg.co.uk.
Alternatively, you can send your CV to email@example.com to get the application process started.
LEGAL SERVICES MOTOR CLAIMS HANDLER
Full and Part Time Vacancies: Various shifts covering 08.00 to 20.00 Monday to Friday,08:00 to 16:00 on Saturdays and 10:00 to 14:00 on Sundays
Salary: £14,500 to £20,000 per annum, dependent upon experience + commission
If you are seeking a fresh challenge in a vibrant and expanding business - then we could well have an exciting new opportunity for you.
FMG is one of the largest fleet and accident management specialists in the UK, working with a wide range of major corporate clients as well as insurance and leasing partners – we deliver industry leading service 24 hours a day, 365 days a year from our operations centre in Huddersfield.
Due to continued growth, we are looking to expand our Legal Services team with a number of ambitious individuals. This is to ensure we continue to deliver the highest standards of claims management services to our clients, including ‘Third Party Claims’ and ‘Uninsured Loss Recovery’.
Dealing with Third Party Claims, you will be responsible for contacting innocent Third Parties after they have been involved in an incident with one of our clients. Your role will be to effectively promote the benefits of our services and confidently negotiate with Third Parties to capture the repair and hire management of their vehicle whilst ensuring you achieve the most cost effective resolution for our clients. We are not necessarily looking for motor claims experience; the key ingredients for your success in this role will be your personality, confidence and self-motivation.
Where our client has been involved in an accident that was not their fault, we provide ‘Uninsured Loss Recovery’ services where we look to recover any uninsured losses on their behalf. We do this by pursuing the responsible driver/Insurance Company for costs that have been incurred as a result of the incident e.g. personal items, repair costs, hire charges and loss of earnings etc. Again, you will benefit from our extensive training so experience is not essential. You will just need the communication skills and drive to settle claims as effectively and efficiently as possible and in the best interests of our clients.
Whether you have proven experience of managing motor claims or just the confidence that you will be able to represent FMG in a confident, efficient and professional manner, then we want to hear from you!
To get the application process started, please send your CV to firstname.lastname@example.org
Customer Service Representative – Fleet Incident Management
Part Time and Full Time Vacancies: Permanent Roles Available. Various shifts covering 08.00 to 20.00 Monday to Friday. There is also a requirement to work 1 in 6 Saturdays
FMG is one of the largest fleet and incident management specialists in the UK, working with a wide range of major corporate clients and insurance and leasing partners. We deliver industry leading service 24-hours-a-day, 365-days-a-year from our operations centre in Huddersfield.
The Fleet Incident Management (FIM) Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and our repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned, having challenging conversations with our repair network, at times tailoring processes to best fit the client and finding inventive solutions in order to ensure prompt settlement of our client’s claims.
Whether you have proven experience of handling motor claims or just the confidence that you will be able to represent FMG in an efficient and professional manner, then the role of Customer Service Representative within FMG’s Fleet Incident Management (FIM) Team could be for you.
Due to continued growth, we're seeking to expand our FIM Team and recruit a number of talented and ambitious individuals to help us manage our customer’s incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service.
You’ll ensure each incident is managed to a speedy and professional resolution by:
- Providing a warm and empathetic response to callers, whilst capturing claim details accurately.
- Liaising appropriately with customers, garages and car-hire companies.
- Identifying and escalating problems and queries outside of your area of responsibility to the Team Leader in a timely manner.
- Providing support and guidance to colleagues - sharing ideas and best practice.
Previous experience of working in a similar environment is not essential. However, as this role involves a significant amount of telephone and PC work, candidates are expected to be a confident user of both.
If you would like to progress your career with a successful, growing business, please send your CV and details to our HR Advisor, Matthew Lees, at email@example.com or contact him on 08442 438 554.
To find out more about FMG and some of our other roles, please refer to our website www.fmg.co.uk.
Customer Service Representative - Rapid Response: Police Recoveries
Part Time and Full Time Vacancies: Various work patterns 06.00 to 22.00 Monday to Friday, with rotating weekend shift work
Salary: £14,500 to £17,700 per annum dependent upon experience + possible shift allowance of up to £3,000 per annum.
Please note that you must pass a ‘Non Police Personnel Vetting Level 2’ check to be eligible for the role. This level of check is comparable to an enhanced DBS (previously CRB). Failure to pass the ‘Non Police Personnel Vetting Level 2’ will result in the termination of your employment.
If you currently work in, or have experience of the motor industry, vehicle recovery or emergency services and you are seeking a fresh challenge as part of a vibrant, expanding business, then the role of Customer Service Representative within FMG’s Rapid Response Team, could be the one for you.
As the UK’s leading incident management and roadside services company, FMG works with a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. As a result we’ve acquired extensive experience of managing the most complex of recoveries, including police vehicles, HGV’s with dangerous chemicals and occasions where livestock transporters have been involved in incidents.
Due to continued business growth in these specialist areas, FMG’s Rapid Response Team is looking to recruit a number of people who will provide a comprehensive, 24x7 telephone support service to forces within our expanding Police Recovery Scheme.
The type of support provided is dependent upon the specific requirements of each incident. However in all cases the Customer Service Representatives (CSR’s) are the first point of contact for the Police reporting incidents to the control centre. No two incidents are ever the same, but the prime objective in all cases is to get the appropriate vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and subsequently manage the incident to a successful conclusion.
To succeed in this role you'll be a strong communicator with great decision making skills and a real team player. In addition, you'll have:
- An ability to quickly develop a rapport with police operatives and suppliers over the phone.
- A drive for excellent customer service.
- The sensitivity and professionalism to effectively manage pressurised situations.
Previous experience of working in a similar fast paced customer service environment is preferred but not essential. However, as this role involves a significant amount of telephone and PC work, candidates must be a confident user of both.