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Customer Service Representative – Fleet Incident Management

Job Title: Customer Service Representative - Fleet Incident Management

Location: Huddersfield, West Yorkshire 

Salary: Salary FTE £14,976, rising to FTE £15,851 after 3 months in line with performance

The Role:  Various work patterns 08.00 to 20.00 Monday to Saturday

Closing Date: Friday 27th May 2016

Do you currently work in, or have experience of proving great Customer Service and are you seeking a fresh challenge in a vibrant and expanding business - then we could well have an exciting new opportunity for you.  

As the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and our repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned. 

Due to continued growth, we are now seeking to expand our Customer Service Representative team with ambitious individuals who have a passion, desire and a great attitude, to help us manage customer’s incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service. 

We put our customers at the heart of everything we do making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart, which is why we work hard to make accident management simpler, more responsive and personal - You’ll add value to every call you take. 

Supporting you to be the best you can, we'll prepare you for success right from the start. When you join us, you’ll enjoy a structured training programme and during your first 12 months, we will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop here however as you will go on to learn and build further skills and as you progress your salary will too. 

You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.  

To be successful, you’ll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving the complex problems won’t faze you, and you’ll be able to build a good understanding of our products and services to help our customers, all while acting within operational processes and procedures. 

.        Proven customer service skills

.        Ability to empathise with customers

.        A confident telephone manner

.        Confident with computers

.        A strong drive for getting it right first time.

.        Good team-working skills.

.        Identifying customer’s needs through effective communication and passionate customer service

You’ll enjoy some fantastic benefits too. For instance, a competitive salary, a quarterly performance bonus, 25 days holiday, contributory pension scheme, life assurance, free eye tests and free car parking. The office space provides a unique work environment with modern break out areas with kitchen facilities and TV area. Including shower facilities for those that want to take advantage of the cycle to work scheme.

 FMG is one of the largest fleet and accident management specialists in the UK – to find out more

If you would like to progress your career with a successful, growing business, please send your CV and details CareersAdmin@fmg.co.uk

 

 

 

 

Customer Service Representative - Rapid Response

Job Title: Customer Service Representative

Location: Huddersfield, West Yorkshire 

Salary:  FTE Salary from £14,976 to £17,700 (zone 4 now £19,759)per annum dependent upon experience

The Role:  Various work patterns 06.00 to 22.00 Monday to Friday, with rotating weekend shift (+ Possible shift allowance of up to FTE £3,000 per annum)

Closing Date: Friday 27th May 2016

Please note that you must pass a ‘Non Police Personnel Vetting Level 2’ check to be eligible for the role. This level of check is comparable to an enhanced DBS (previously CRB). Failure to pass the ‘Non Police Personnel Vetting Level 2’ will result in the termination of your employment.

Do you currently work in, or have experience of working in the Motor Industry, vehicle recovery or emergency service and are you seeking a fresh challenge in a vibrant and expanding business - then we could well have an exciting opportunity. The role of Customer Service Representative within our Rapid Response Team, could be the one for you. 

As the UK’s leading incident management and roadside services company, we cover range of clients in the public and private sectors, including a number of police forces and Highways England - 24 hours a day, 365 days a year from our operations centre in Huddersfield. As a result we’ve acquired extensive experience of managing the most complex of recoveries, including police vehicles, HGV’s with dangerous chemicals and occasions where livestock transporters have been involved in incidents. 

Due to continued business growth in these specialist areas, the Rapid Response Team is looking to recruit a number of people who will provide a comprehensive, 24x7 telephone support service to forces within our expanding Police Recovery Scheme. 

Each call is unique, the type of support provided is entirely dependent upon the specific requirements of each incident. In all cases the Customer Service Representatives (CSR’s) are the first point of contact for the Police reporting incidents to the control centre, no two incidents are ever the same. But the prime objective in all cases is to get the appropriate vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and subsequently manage the incident to a successful conclusion. 

To succeed in this role you'll be a strong communicator with great decision making skills and a real team player. In addition, you'll have:

  • An ability to quickly develop a rapport with police operatives and suppliers over the phone.
  • A drive for excellent customer service.
  • The sensitivity and professionalism to effectively manage pressurised situations. 

Previous experience of working in a similar fast paced customer service environment is preferred but not essential. However, as this role involves a significant amount of telephone and PC work, candidates must be a confident user of both. 

Supporting you to be the best you can, the company will prepare you for success right from the start. When you join them, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop here however as you will go on to learn and build further skills and as you progress your salary will too. 

You’ll enjoy some fantastic benefits too. For instance, a competitive salary, a quarterly performance bonus, 25 days holiday, contributory pension scheme, life assurance, free eye tests and free car parking. The office space provides a unique work environment with modern break out areas with kitchen facilities and TV area. Including shower facilities for those that want to take advantage of the cycle to work scheme.

If you would like to progress your career with a successful, growing business, please send your CV and details CareersAdmin@fmg.co.uk

Motor Claims Handler - Legal Services

Job title:      Motor Claims Handler - Legal Services

Location:     Huddersfield 

Salary:         £14,500 to £20,000 per annum, dependent upon experience

The Role:     Full Time only; Shifts which cover from 8am till 8pm Monday to Friday including some weekends. 

Closing Date: Friday 20th May 2016

Do you currently work in, or have experience of being a Motor Claims Handler and are you seeking a fresh challenge in a vibrant and expanding business - then we could well have an exciting new opportunity for you. 

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and their repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned. 

Due to continued growth, the company is now seeking to expand their Motor Claims team with ambitious individuals who have a passion, desire and a great attitude, to help them manage customer’s incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service. As a Motor Claims Handler within the Legal Services Team, you will be responsible for providing the very highest standards of customer service, ensuring that each incident is handled in a speedy and professional manner, according to the specific requirements of the Insurer, Broker or Customer. The role will include a strong focus on operational targets, liaising with Brokers, Insurers and Customers.  

Supporting you to be the best you can, the company will prepare you for success right from the start. When you join them, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop here however as you will go on to learn and build further skills and as you progress your salary will too. 

Key Requirements: 

To be successful, you’ll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving the complex problems won’t faze you, and you’ll be able to build a good understanding of our products and services to help our customers, all while acting within operational processes and procedures. 

  • Proven customer service skills
  • Previous experience in motor claims handling is essential
  • Existing knowledge of motor insurance
  • Ability to empathise with customers
  • A confident telephone manner
  • Confident with computers
  • A strong drive for getting it right first time.
  • Good team-working skills.
  • Identifying customer’s needs through effective communication and passionate customer service 

You’ll enjoy some fantastic benefits too. For instance, a competitive salary, a quarterly performance bonus, 25 days holiday, contributory pension scheme, life assurance, free eye tests and free car parking. The office space provides a unique work environment with modern break out areas with kitchen facilities and TV area. Including shower facilities for those that want to take advantage of the cycle to work scheme. 

Candidates with the experience or relevant job titles of; Claims Handler, Motor Insurance, Customer Service, Motor Claims Handler.

If you would like to progress your career with a successful, growing business, please send your CV and details CareersAdmin@fmg.co.uk

Account Director

Location: Primarily Home & Field based (office location Huddersfield)

Salary:  £50,000 (Circa dependent upon experience)

One of the fastest growing businesses within its sector and location, FMG is the largest independent fleet and incident management specialist in the UK. Working with a wide range of major corporate clients and insurance and leasing partners – we deliver industry leading services 24 hours a day, 365 days a year from our operations centre in Huddersfield.

Due to recent business wins and expansion, the Account Director role offers a great opportunity to join a highly successful business at the outset of a significant growth phase with the opportunity to be an integral part of its future. 

Already an accomplished Account Director, you will be attracted to this opportunity to make a real impact in a rapidly growing business. Experienced in a strong commercial fleet or accident management environment, you will be adept in managing accounts with designated clients, building relationships, demonstrating understanding and credibility in order to develop and offer strategic propositions that harness our capabilities.

A natural team player and highly self-motivated, you will be the front-person for the business - working closely with colleagues and the client to deliver sustainable and profitable revenue streams.  With outstanding communication and networking skills honed in a technology-enabled, fleet or accident management, insurance service or consultancy business. 

Home and/or office based, the reward package is negotiable - with an indicative base salary of c£50k together with a car, uncapped bonus potential and the usual range of executive benefits. 

If you are interested in helping shape the future of motoring and being at the heart of the industry then this role could be for you. In the first instance, please send your CV to careers@fmg.co.uk