A B O U T U S
FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace. We pride ourselves on delivering the most efficient, high quality and sustainable incident management services; within a highly cost controlled and digitally advanced environment.
We aim to be the deep outsource provider and partner of choice to our customers, removing the hassle and associated cost of incident management, creating confidence by delivering world class service standards and to be the stand-out digital and service innovator in our market.
CONSISTENT DELIVERY TO THE HIGHEST STANDARDS
Inherent in our culture, our people have a passion for delivering service excellence and performing to the highest standards. To ensure continual improvement across all business activities, we are proud to hold several of the BSI standards.
Utilising the most advanced technology ensures we deliver a seamless and highly efficient resolution to any incident. Ingenium, our in-house designed and managed platform, drives all our internal services and retains tight control over every process, cost and deadline. The data gathered though Ingenium enables us to track and report on every single transaction within our business, identifying patterns and trends to provide actionable insights.
Our Business Intelligence portals provide customers with complete visibility and control of their incident and risk management data, including every single process involved in a claim, from start to finish.
OUR PEOPLE, THEIR KNOWLEDGE AND EXPERIENCE
Continuous and significant investment in employee development, ensures our people have the ultimate ability to manage a highly complex incident to the highest service standards. Passionate about consistently delivering excellence to our drivers and customers; our teams manage a myriad of different services at a highly emotive and high pressure time for the driver, whilst making it all feel incredibly easy.