Connells Group extends incident management contract
Publish date: 08/03/2024
Leading estate agency Connells Group has further extended its incident management contract with FMG. The company, the UK’s largest property services providers, has partnered with FMG since 2008 for the provision of incident management services for its fleet of company cars and pool cars for estate agents.
The partnership ensures estate agents have all the driver and vehicle support they need should they be involved in a vehicle incident when driving for work. One call to FMG activates a fast and efficient response which includes incident reporting, repair management, replacement vehicle hire and total loss management.
Emma Turness, Group Fleet Manager at Connells Group commented “I can’t over-emphasise the importance of having a safe and reliable fleet in business today. Connells Group has a reputation for award-winning service and keeping our promises to our customers is central to this. Over the years FMG have proven to be a supportive and reliable partner to our large UK-wide driver population, developing their knowledge of our operation to continually add more value.”
FMG’s flexible incident management architecture is configurable to meet the needs of every individual fleet, and a bespoke structure created for Connells allows reporting on sub-divisions and analysis of like for like performance.
Emma continued, “Fleet safety is a key focus which can be tricky to monitor when pool cars have multiple users. Through FMG’s bespoke reports our fleet team can easily identify those drivers where safety intervention and training is required whether online, classroom-based or in-car, and also fosters a competitive team spirit with our driver safety leaderboard.”
Dave Parry, Commercial Director at FMG said, “This renewal is a major endorsement of the successful relationship our businesses have built up over many years of collaboration. Connells Groups fleet is unlike any other and naturally we have created a flexible incident management solution which fits their specific fleet needs, successfully manages total losses, which is a key metric for Connells, and provides a wealth of data and insight to support driver safety and incident prevention.”